Subject Information - Skills for Work: Travel and Tourism

Head of Department: Mr Colin Duncan

The Economics and Business Studies Department aims to enable pupils to become better economic decision-makers, both at a personal level and within society as a whole.

Business Education encompasses a number of subject areas: Economics, Business Management, Accounting, Administration & IT, Travel & Tourism and PC Passport. We aim not only to develop the pupil's insight into the economic world in which they live, but also to equip them with the analytical and practical skills to give them a stake in the economic system. This involves developing a spirit of enterprise, challenging the pupils to think, develop and communicate their ideas effectively and put them into practice.

Purpose

The Travel and Tourism Industry plays an important role in society, as it creates wealth, prosperity, jobs and choices. 

The National 5 Skills for Work: Travel and Tourism Course is an introductory qualification in travel and tourism. It develops the skills, knowledge and attitudes, needed for work in the travel and tourism industry.

Learners will develop:

  • skills to become effective job-seekers and employees
  • skills to deal effectively with all aspects of customer care and customer service in travel and tourism
  • the product knowledge and skills to deal effectively with customer enquiries in relation to travel and tourism in Scotland, the rest of the United Kingdom and worldwide

The specific aims of the course are to:  

  • prepare learners for work in the travel and tourism industry  
  • develop customer care skills  understanding the importance of personal presentation  
  • develop skills to become effective job-seekers and employees in the travel and tourism industry.  
  • develop a positive and responsible attitude to work and an understanding of the workplace  
  • develop communication skills
  • develop detailed product knowledge and skills to deal effectively with customer enquiries  
  • develop skills in reviewing and evaluating and planning for the future  
  • prepare candidates for further learning, study and training opportunities in the travel and tourism industry

In this way it is hoped that the learners who undertake the course will develop a wide range of skills which will add to their overall broad general education. Specifically, it is hoped that they will gain an awareness and capability to become an effective employee in the travel and tourism Industry and also gain a broader range of transferable skills.

Recommended Entry

This course is open to any pupil with a keen interest in the travel and tourism industry.

Course Details

The course will be delivered by teaching staff from both the Economics and Business Studies Department, and the Geography Department . The course will be delivered in the format of 4 units at National 5 level:

  • Travel and Tourism: Employability (Economics and Business Studies)
  • Travel and Tourism: Customer Service (Economics and Business Studies)
  • Travel and Tourism: Scotland (Geography)
  • Travel and Tourism: UK and Worldwide (Geography)

Travel and Tourism: Employability (National 5) 

The general aim of this unit is to enable learners to develop skills to become effective job seekers and employees in the travel and tourism industry. Learners will be introduced to the different functions of travel and tourism organisations and employment opportunities across the industry. Learners will gain an understanding of the skills and qualities identified by employers as being the most important in the travel and tourism industry. Learners who complete this unit will be able to investigate different careers from across the travel and tourism industry. They will also be able to demonstrate employability skills and plan for employment in a particular travel and tourism job. 

Travel and Tourism: Customer Service (National 5) 

The general aim of this unit is to allow learners to develop the skills and knowledge to enable them to meet the needs of customers. Learners will be able to develop communication skills and learn about promoting products and services and how to deal with customer issues. Learners who complete this unit will be able to establish and respond to customer needs and promote a range of products and/or services from the travel and tourism industry. Learners will also be able to deal with a customer issue in a travel and tourism environment. 

Travel and Tourism: Scotland (National 5) 

The general aim of this unit is to enable learners to develop their knowledge, in relation to travel and tourism in Scotland, and the skills required to meet the needs of customers. Learners who complete this unit will be able to carry out an investigation of travel and tourism in Scotland and meet customer holiday needs. 

Travel and Tourism: UK and Worldwide (National 5) 

The general aim of this unit is to enable learners to develop their knowledge, in relation to travel and tourism in the United Kingdom and the rest of the world, and the skills required to meet the needs of customers. Learners who complete this unit will be able to carry out an investigation of travel and tourism in UK and rest of the world to meet the customer holiday needs.

Assessment

There is no final exam for the course. 

The course will be assessed by gathering a portfolio of evidence for each unit as an ongoing process throughout the year, which will be marked internally.

Therefore it is essential that in order for you to pass this course, you are both motivated and committed to producing work at National 5 standard throughout the course of the year.

It is also essential that you take responsibility for your portfolio and ensure that it is kept up to date and is checked against the learning outcomes throughout the course of the year.

Progression

Skills for Work in Travel and Tourism at SCQF level 5 may provide progression to:

  • other SQA Travel and Tourism Courses or to Scottish Vocational Qualifications (SVQs) in Travel and Tourism
  • further education
  • employment in the travel and tourism industry.

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